How the Boostlingo Interpreter Platform Can help Your Business
The use of remote agents in the U.S. increased incredibly over the last few years, and the trend seems to continue with more benefits for employees, businesses and their clients. The concept is relatively new and even confusing to some, but do remote certified interpreters offer a substantial advantage over their call center counterparts? The answer is a resounding yes for five solid reasons, as long as a reliable interpreter platform such as Boostlingo is implemented.
Higher Professional Standards
Higher professional and industry standards guide remote agents and interpreters. They are required to work in an environment that is completely free from potential sources of distraction, like pets and children. A trusted interpreter platform that allows this degree of control is Boostlingo. Additionally, interpreters are not allowed to use their cellphones. If any member of the team violates any of these strict rules, they are automatically dealt with accordingly.
Reliable Data Security
As opposed to the common belief, remote interpreters follow more stringent rules on confidentiality. Workers are all required to be HITECH and HIPAA-compliant. No notes or information will ever be recorded by interpreters. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.
Most remote interpreters are employed full-time. As compared to centralized call center agents, this option offers more flexibility. The team is available for all standard business hours, no matter the time zone involved, and are around to provide their services everyday of every year. This flexibility is one of the biggest reasons behind the high job satisfaction of the interpreters. When employees are happy, they can provide better services, especially if they’re both using a good interpreter platform such as Boostlingo.
As remote agents are usually scattered all over the U.S., it is easy to route calls where needed, especially when there is a big regional surge or outage. A 99%+ uptime can be guaranteed by interpreter services due to their decentralized approach. In plenty of cases, calls have been routed to interpreters during local natural disasters as call centers have been destroyed.
Several companies can provide local onsite interpreters, but rather few can do it on a regional level. With remotely assigned agents and interpreters, clients can request local telephonic interpreters. This helps in situations where local streets must be named or local cultures must be understood.
At the same time, it is possible for clients to request for interpreters who are outside their region. For example, some people would rather have an interpreter that they’re sure they don’t know personally. With remote interpreters, it’s easy for the service to provide the right interpreter for a specific need. Again, this is made possible through a well-chosen interpreter platform such as Boostlingo.
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